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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donova Tyler

September 2, 2024

5  out of  5
rating by Donova Tyler
"Office manager Marterika helped me so much. She was very patient with me and polite. Thank you so much."
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Gina T

August 29, 2024

5  out of  5
rating by Gina T
"Marterika is the office manager. I had been waiting on an answer about an over payment for a while. She really helped in finding the answer. She had to do a lot of digging to get me the help I needed. I really appreciate the effort put into this. Ron Willis has been my agent for years and my son asked if there was anything he could do to lower his bill and he helped him with that. He found a way to discount his payment by forty dollars a month. I am very satisfied with the help of this insurance agency."
We responded:
"Thank you for this amazing review !"
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Jackie Green

August 28, 2024

5  out of  5
rating by Jackie Green
"Marterika Ross and Victor are a great asset to your organization. They both are very pleasant to speak with and are very knowledgeable of their job. Marterika is always helpful and return calls promptly. Keep these employees for great employees are rare these days. Thanks again Marterika and Victor."
We responded:
"Thank you for the amazing review !"
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Tarsha Sanders

August 27, 2024

5  out of  5
rating by Tarsha Sanders
"Marterika was great . She gave me all the information I needed."
We responded:
"Thank you for the 5 Star Rating !"
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Rosemary Davis

August 26, 2024

1  out of  5
rating by Rosemary Davis
"Spoke to Marerica today regarding payment plan modification. I am impressed with her knowledge and service options. Pleasant voice, explained things that I was unaware. Confirmed actions implemented in your system. Sent confirmation of processing to which I agreed. Maverick is a "keeper"!"
We responded:
"Thank you for your positive feedback! "
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Darla Collins

August 26, 2024

4  out of  5
rating by Darla Collins
"While sometimes they don't call us back, when they do, they're professional and friendly. My most recent experience with Victor was very nice. He was sweet and courteous. Good job, Victor!"
We responded:
"Thank you for your feedback. Victor was very happy with your remarks! "
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Angie Weeks

August 22, 2024

5  out of  5
rating by Angie Weeks
"Mr. Ron is very knowledgeable and professional. He gets the job done and if you don't understand something he be glad to explain. The workers in the office so nice also, very patient and friendly. Willingly ready to serve there customers."
We responded:
"Thank you for such kind words !"
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Brother Lavelle

August 5, 2024

5  out of  5
rating by Brother Lavelle
"Very courteous, willing to go the extra mile for the customer. Thank you Marterika!"
We responded:
"Thank you for review !"
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Gwendolyn Elliott

April 12, 2024

5  out of  5
rating by Gwendolyn Elliott
"I enjoy speaking with the representatives at the agency. They are helpful and pleasant. 4/24 All of the representatives are very helpful . I had the pleasure of speaking with Dominique. She is very compassionate and listens to your concerns. Thank you Mr. Willis for being intentional when choosing your staff."
We responded:
"We appreciate you Gwendolyn !"
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michael wilkerson

April 2, 2024

4  out of  5
rating by michael wilkerson
"The service was good and fast response and they made me feel valued to be an customer."
We responded:
"Thank you Michael for your positive feedback!"
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Dorothy Kennedy

March 23, 2024

5  out of  5
rating by Dorothy Kennedy
"Ron Willis has one of the most best staff since I’ve been with the company ( Mrs Sharlene). Mrs Scharlene will go over and beyond to make sure that you’re satisfied with the situation. I was very pleased that she were able to get everything handle. Thanks again for your help.❤️❤️"
We responded:
"Thank you, Dorothy, being able to provide exceptional customer service is part of our DNA as an agency. It is not always easy to consistently please every customer that we interact with, but we give it our best effort, so thank you for recognizing and appreciating our efforts. "
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Marilyn Freeman

March 15, 2024

5  out of  5
rating by Marilyn Freeman
"Charlene is wonderful. She was very deligent when working on my request. She went above and beyond helping me. Go Charlene !! Thanks for making the customer a valuable part of the organization."
We responded:
"Thank you for your positive feedback "
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leeann corey

February 16, 2024

5  out of  5
rating by leeann corey
"Calling is easy. I needed a form emailed to me and it was quick and easy. Great customer service. Answered all my questions. Very attentive to my needs. I would highly recommend."
We responded:
"Thank you! !"
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Hai Pham

February 15, 2024

5  out of  5
rating by Hai Pham
"Excellent agent for service"
We responded:
"Thank you for positive feedback! "
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z turner

February 15, 2024

5  out of  5
rating by z turner
"I Would recommend this company to anyone seeking insurance. My encounter was excellent. The staff was friendly and focused on my needs."
We responded:
"Thank you for the feedback !"
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Governor Jefferson III

February 15, 2024

5  out of  5
rating by Governor Jefferson III
"Ron Willis State Farm Insurance is the BEST! Today, I had the pleasure of speaking with Ms. Amber Jackson. She was very professional and knowledgeable of Insurance products and services. Amber, even went the extra mile to ensure I got the best rates for my Son-a new driver and made follow up calls which was completed again with excellent customer service. Thanks Amber for taking good care of me. Bravo Zulu!!! Ron, she is a “Jewel”."
We responded:
"I agree and thank you for taking the time to compliment her service. "
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LD

December 5, 2023

5  out of  5
rating by LD
"Working with Mrs. Charlene is always a pleasure at Ron Willis office. If she doesn't have the answer you're looking for during the call she will give you a call back with the answer in a timely manner."
We responded:
"Mrs. Charlene has been truly a blessing to the office!"
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Tamaira Walker

November 6, 2023

1  out of  5
rating by Tamaira Walker
"very knowledgeable about State Farm and what they have to offer. He does try his hardest to make his clients happy. He is a very great agent but as far as a boss I would not recommend. He pushes you to always do your best and more and sometimes it can get overwhelming. He’s very picky and particular in how he wants his employees to be. If he would’ve had an HR assistant then it could’ve been better. It’s a great opportunity and he can be a good boss at times but please be mindful when accepting an offer letter. It’s sad that he took the time to respond to this but not the reviews from his clients. So good day Mr. Ron and again, any potential employees be mindful. He can be a great individual but definitely have some weird ways about him."
We responded:
"Thanks, Tamaira for your comments. You’re correct, I do push everyone to be the best that they can be. This is why our customers appreciate the efforts that we make to serve them. I wish you well on your future endeavors. "
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Geneva Reed

October 27, 2023

5  out of  5
rating by Geneva Reed
"Excellent customer service"
We responded:
"Thank you for your review"
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Larry

October 26, 2023

5  out of  5
rating by Larry
"Commending Charlene for excellent service. She went through the process swiftly and accurately. Giving clarity to my plan. Thanks Charlene!"
We responded:
"I am happy to hear that you had A positive experience with Charlene. Thank you for your comment."
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T Harrison

October 25, 2023

5  out of  5
rating by T Harrison
"Ron Willis has been my family State Farm Insurance Agent for several years. He's very knowledgeable and dependable. We appreciate his hospitality and customer service. Thank you, The Harrison Family"
We responded:
"Thank you for the 5 Star Review!"
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Meelo Bayakly

October 12, 2023

5  out of  5
rating by Meelo Bayakly
"I spoke with Tamara here and she had excellent customer service"
We responded:
"Thank you for the 5 Star Review !"
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peggie cash

October 6, 2023

5  out of  5
rating by peggie cash
"Thank you Tamara for your willingness to research my situation. I certainly were not expecting such a prompt response. Your professionalism, timeliness & articulation are assets to the State Farm family. Thank you again for your help."
We responded:
"Thank you and we appreciate you !"
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Martrelle Simmons

September 19, 2023

5  out of  5
rating by Martrelle Simmons
"The associate was very professional and demonstrated a high level of reliability because she stayed in contact with me and she delivered what I needed when she said she would. She provided excellent customer service. Honestly, I prefer her to be my point of contact going forward."
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Marcus Echols

September 13, 2023

5  out of  5
rating by Marcus Echols
"Lovely"
We responded:
"Thank you"